AI Cx RCA Management Tool

CX Auditor techniques can prompt the audit team to ask different questions than might be planned in a standard work programme. It will often encourage the analyst to uncover potential root cause drivers as an assignment progresses, rather than leaving these until the end of the assignment. The overall result, when issues are uncovered in an audit, will be a clearer sense.

CX RCA techniques enable a more detailed description of specific factors and patterns that may be contributing to recurring issues. Consequently, it is an indispensable instrument for internal audit functions that wish to investigate risk culture, subcultures, and behaviour.

Dashboards that are intelligent for a more comprehensive understanding, integrate multiple perspectives on data. The most effective data visualization strategies are integrated from the outset.